Trading and membership terms at Bon Petit

Bon Petit is an online platform that offers excellent discounts to its members on family and children’s related products. To become a member of Bon Petit, you must confirm that you are 18 years of age or older during your first purchase.

The platform is exclusively for individual members and costs €38 (298 SEK, 168 DKK, 198 NOK, or $38 USD) per month. Your membership will automatically renew each month unless you choose to cancel it.

You can cancel your membership at any time by logging into your account at bonpetit.se and selecting “Cancel Membership” under “My Account”. Please note that you can only cancel your membership 48 hours after creation. Once your cancellation request has been received, you will receive an email confirmation of the cancellation. If you do not receive an email confirmation, please contact our customer service email to confirm cancellation.

It is also possible to shop without a membership, but you will have to pay regular prices. We recommend that you create a membership to receive discounted prices and additional benefits.

How to shop at Bon Petit 

At Bon Petit you have two ways to buy. If you want to become a member and get access to special offers and savings. By choosing the member price, a membership will automatically be created for you, as stated on the website. You will be asked to choose a membership and pay the membership price at checkout.

On the other hand, if you prefer to shop at regular prices without a membership, you can proceed to the guest checkout and purchase your items at regular price. Please note that you cannot add a membership through this method. Making a purchase at regular price does not give you access to the benefits of being a member.

After you have completed your order, you will receive an order confirmation via email. Please note that we do not send an email when your order is shipped. Instead, you will receive a message from GLS or PostNord when your package is ready for pickup or delivery.

If you need a physical copy of your order confirmation, send an email to hej@bonpetit.se.

Ordering specific products

You can order goods exclusively through our online universe at Bon Petit. If you have any questions regarding specific brands or items that are currently not available on our platform, please contact us by email at hej@bonpetit.se. We will do our best to answer all your requests.

Canceling an order

If you wish to cancel an order after you have made a purchase, please contact our customer service directly by telephone and provide your order number along with the details of the parts you wish to cancel. Please note that an order can only be cancelled if our warehouse has not yet started processing it.

Quantity restrictions at Bon Petit

When shopping at Bon Petit, there are quantity limits for all products. Unless otherwise stated on the product page, the maximum purchase limit for all products is three identical items per order. This is to prevent further sales and ensure that all customers can benefit from the competitive prices of our products.

Due to technical limitations, our online system cannot automatically enforce this limit. Therefore, we have included this information in our terms and conditions and we will inform you by email if you have purchased more than the three item limit.

If you have accidentally ordered more than three identical items, our team will adjust your order accordingly and issue a refund for the excess amount within a few business days.

If you have any questions regarding quantity restrictions or would like to inquire about purchasing more than the limit, please feel free to contact us via email.

Bon Petit product prices

When you shop at Bon Petit, each product displays two types of prices: a regular price and a member price. Member prices are offered exclusively to all Bon Petit members and can save you up to 100% as we offer several free products to our members. On average, our products offer a savings of 45% on all item numbers.

The regular prices shown are for customers who choose not to sign up for a membership. The regular price does not provide the same high level of savings. While the regular price may be the recommended retail price in other stores or online stores, this is not always the case.

A badge will appear at the top of each product with the percentage saved. This saving is calculated by comparing the regular price to the member price.

All prices shown on bonpetit.se are in kronor.

Free products at Bon Petit

Bon Petit members are eligible to choose one free item per order. Only members receive these items for free, otherwise regular price applies. Please note that only one free item is allowed per order placed with Bon Petit. If more than one item is selected, our warehouse will simply choose one item to ship with the order.

Payments at Bon Petit

Stripe payment is the only payment method available at Bon Petit. Customers can pay with Visa Dankort, Visa, Visa electron and Mastercard. To simplify the payment process, all payment and card fees are included in the price that Bon Petit stands for. Membership and product payments are only accepted via debit card. The amount will only be debited when Bon Petit ships the products or initiates the membership.

All prices at Bon Petit include VAT and are calculated on a daily basis. Please note that the prices listed are daily prices.

Shipping and delivery policy

We strive to deliver your package as quickly as possible and in many cases the estimated delivery times may be shorter than stated. As a member, you can enjoy faster delivery times. When purchasing products at member prices, you can expect faster delivery than when purchasing at regular prices. Member orders are always packed first, which results in faster delivery times.

Orders placed with Bon Petit are shipped via your chosen shipping carrier and delivered directly to your address (shared private delivery) or a parcel shop of your choice (without distribution). Members can expect delivery times of 2-4 business days for in-stock items. Items not in stock can take up to 14 business days to arrive, but we aim to deliver these items even faster. Remote warehouse orders for members will be packed before regular price orders. If you place an order at regular price, the expected delivery time is 25-30 business days.

You can check the product’s stock status and see it on your order confirmation. If the product is out of stock, this will be indicated next to the product on the right side of your order confirmation. Members receive free shipping on their first order, with subsequent orders charged 39 SEK. Non-members are charged a shipping fee of 59 SEK in Sweden, 39 DKK in Denmark, 59 NOK in Norway, and 4 EUR in France, the UK, Germany, Finland, Italy, Spain, and the Netherlands when purchasing at normal prices. For delivery to a private address, the shipping fee is 59 SEK, 39 DKK in Denmark, 59 NOK in Norway, and 4 EUR in France, the UK, Germany, Finland, Italy, Spain, and the Netherlands for members and 39 SEK. for delivery to a parcel shop.

New members can get free shipping on their first order if they choose to have it delivered to a parcel shop. If you have ordered a personalized product, such as an item with a custom name or text, please allow up to 14 business days for delivery, although we will try to deliver these items even faster.

If you have any further questions, you can find more information about our policies by visiting our website or contacting our customer service via email, phone or written communication. Our friendly customer service representatives are available to assist you and provide additional information about your expected delivery time for specific products and orders.

Right of withdrawal and return

Bon Petit allows a 14-day period to cancel an order and return goods. This period begins on the day you receive the goods. To cancel and return an item, please notify us within 14 days by email at hej@bonpetit.se.

We will respond within 48 hours on weekdays and ask you to include your order number and a description of the items you wish to return.

Please note that you cannot cancel a purchase by simply refusing to accept the item, unless you have arranged this with us via email. If the item is sealed, you cannot cancel or return it if the seal has been broken after delivery, or if the label has been removed or damaged.

It is important to note that the 14-day right of withdrawal only applies to physical products. Since digital products, including access to memberships, are available immediately, there is no right of withdrawal for these goods.

Product return

If you wish to exercise your 14-day right to cancel a physical product, you must return it to us immediately and no later than 14 days after you have notified us of your decision to cancel. You are responsible for paying any costs associated with returning the item. It is important to pack the product properly for return as you are responsible for ensuring that it is returned safely and that it can be tracked if the package is lost. After you have sent the package, please notify our customer service at hej@bonpetit.se so that we can start processing your return from the date of delivery.

Condition of the item upon return

According to Danish law, you are only liable for any diminution in the value of the product caused by handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the product. Specifically, you can try the product in the same way as you would in a physical store. If you have used the product beyond what is necessary, we consider it to be used. In this case, if you cancel the purchase, you will only receive a partial refund or no refund at all, depending on the commercial value of the product. The value of the product is determined by Bon Petit based on its condition.

For wellness products, the original packaging can be a crucial part of the product’s value, as damage to the packaging can make it impossible to resell the product. Therefore, we encourage you to return the item with undamaged packaging.

Refund on returns

If you change your mind about your purchase, we will refund the amount paid. However, if there is any decrease in the value of the item due to your handling beyond what is necessary to establish the nature, characteristics and functionality of the product, we will deduct that amount from your refund. This is in accordance with our policy at Bon Petit.

To initiate the refund process, please email us at hej@bonpetit.se to inform us of your decision within 14 days of receiving the product. Please note that refusal to receive the package is not considered a valid return.

Once you have informed us of your decision to cancel the purchase, we will refund all payments received, including delivery costs (excluding any additional costs resulting from choosing a type of delivery other than the cheapest standard delivery offered by Bon Petit), without undue delay and no later than 14 days from the date on which we receive your notification. The refund will be made using the same means of payment as you used for the original purchase. However, we may withhold the refund until we receive the goods back, or until you provide evidence that you have returned the goods.

Contents upon return

When you return an order, make sure to include a copy of the order confirmation, the email notifying us of the return, and any correspondence you have had with our customer service at  hej@bonpetit.se .

Right of appeal

Bon Petit offers a 24-month right of complaint from the date of delivery. This means that you have the option of having the product repaired, replaced, refunded or receive a price reduction depending on the situation. Please note that the complaint must be justified and that the defect has not arisen due to incorrect use of the product or other harmful behavior. In addition, for products with a limited lifespan, the right to complain is also limited.

When should I report a problem?

If you find any fault or defect in a product purchased from Bon Petit, it is important to inform us as soon as possible or within a reasonable time frame after you discover the problem. You can contact us at hej@bonpetit.se and we will handle your complaint as above. It is always recommended to make a complaint within two months of discovering the defect to ensure prompt treatment.

Refund of shipping costs

If you want to report a defect in a product, you may need to send it to us by arrangement.

Please provide a detailed description of the problem with the product and attach pictures of any damage or defects when you return it. If your complaint is valid, we will refund your reasonable shipping costs.

Please note that we cannot accept parcels sent by cash on delivery or similar methods. It is important to ensure that the item is properly packaged and that you receive proof of delivery in order to claim a refund for your shipping costs and track your parcel.

Your chosen shipping company must be able to track the package if it gets lost.

Use of gift cards or discount codes

If you have purchased a gift card, it can be redeemed in store. This also applies to discount codes from campaigns or similar campaigns. Only one ambassador code can be used per member, regardless of whether it is the same discount code or from one of our ambassadors. per member. This applies to both the same discount code or on the other side of our ambassadors.

Do you need to file a complaint?

If, contrary to our expectations, you would like to make a complaint about your purchase, please contact our customer service at  hej@bonpetit.se .

If we cannot find a solution, you can submit a complaint to the Center for Complaint Resolution, provided that the conditions are met. You can contact the Center for Complaint Resolution at the following address: Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, Viborg, 8800.

Please note that if you are a consumer living in an EU country other than Denmark, you can submit a complaint via the European Commission’s online complaint portal at ec.europa.eu/odr.

Children and young people under 18 years of age

By creating a membership with Bon Petit, you confirm that you are over 18 years of age, as per our terms and conditions. If you are under 18, your parents must sign the registration and membership agreement. A parent can always terminate the agreement, regardless of whether the child or person under 18 meets the age requirement. Individuals under 18 can only purchase products at regular prices and cannot create a membership in connection with a purchase.

Privacy Policy

At Bon Petit, we take the handling of personal data very seriously. Once you become a registered customer, we will store your name, address, telephone number and email address securely in an electronic register. Only authorized Bon Petit customer service employees have access to this information.

The purpose of this personal data is to maintain the smooth delivery of your orders. We also retain personal data to comply with the Accounting Act, which stipulates that accounting records must be retained for five years from the end of the current financial year.

We always ask for your consent and provide transparency about the information we store before registering additional personal data with Bon Petit.

Customer information is always sent in encrypted form to protect your privacy.

Registered customers of Bon Petit, whether a member or not, have the right to object to the storage of all personal information and to access the information we have registered. You have rights under the Personal Data Protection Act (GDPR), and we welcome any questions or requests for further information regarding this. Please contact us at hej@bonpetit.se for assistance.

If you sign up for our newsletter, we will only collect your email address and in some cases your first name. No further information is required. We will not disclose your email address to anyone other than the companies mentioned above. Your information is safe with Bon Petit.

Cookies at Bon Petit

At Bon Petit we use cookies to improve your experience on our website. This allows you to easily log in and see relevant products and new offers during your visit to Bon Petit.

Cookies are small files that contain information about your past or current customer status, the products you have viewed and other information related to your behavior or interests on our website. These files are stored on your PC, Macintosh, tablet or mobile phone.

It is important to note that cookies cannot identify a person without recognizing your device and ensure that you receive an optimized version of our website at bonpetit.se. We typically store cookies for up to 12 months.

At Bon Petit we use cookies for tracking, preferences and technical purposes. These cookies help us monitor website performance, improve user experience and improve marketing efforts.

During your visit to our website you may encounter different categories of cookies. Some of them are as shown below:

First-party cookies

These cookies are set by Bon Petit. Most of them are absolutely necessary for you to be able to move around the website and use these features.

Third-party cookies

In addition to our use of these applications, certain third parties and affiliated partners may set and access cookies on your computer along with web beacons.

Google Analytics

Bon Petit uses cookies from Google Analytics to track traffic on the website in order to improve the website. The Google Analytics Cookie contains a retargeting cookie. With retargeting, Google stores a cookie on your computer/device.

Google AdWords

The Google AdWords cookie is used to track conversions from ads on the Google Search Network and the Google Display Network, as well as for retargeting. Retargeting is the anonymous targeting of ads on the Google Display Network.

Facebook

The Facebook cookie is used for online behavioral advertising and for conversion tracking in connection with Facebook ads.

HubSpot

Bon Petit uses Hubspot for marketing and CRM tracking. HubSpot’s tracking code sets the following cookies, which you can read more about on their website.

Website statistics

You always have the option to set your browser to warn you when you receive a cookie. Please note that you also have the option to disable the use of cookies completely in your browser.

If you want to delete your cookies, this can be done from your browser settings. If you have any questions regarding your cookies, you can always contact Bon Petit at hej@bonpetit.se

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